About the data:
Lead description:
· LOB (Line of Business)
· State
· Referral Type
· Group Type
· Referral Date
Reached dispositions:
· Successful Contact - Assessment
· Spoke with Client - Refused Services
· Do Not Call
· Spoke with Representative
· New phone number added in Implify
· Interpreter services - Callback Requested
· Successful Contact - Visit Schedule
· Spoke with Client - Callback Requested
· Caller Hang-up
Routed to an Agent disposition:
· Spoke with Client - Callback Requested
· Successful Contact - Assessment
· Spoke with Client - Refused Services
· Caller Hang-up
· Left Voicemail
· Successful Contact - Visit Schedule
· Follow Up call
· Spoke To Client
· Wrong Number
· Do Not Call
· Phone Disconnected
· Agent Error
· Spoke with Representative
· No Active Insurance
· Member Deceased
· Already Enrolled
· Member Inbound Follow Up Call
· New phone number added in Implify
· Interpreter services - Callback Requested
· Already Suspended
· No Disposition
· All Other Call Outcomes
· Silent or No Response CC left Voicemail